Pertanyaan yang
sering ditanyakanFrequently
asked questions
Jawaban untuk 18 pertanyaan yang paling sering ditanyakan tamu, dari pemesanan dan check-in sampai fasilitas dan lokasi. Belum menemukan jawabannya? Tanya kami langsung.
Answers to the 18 questions guests ask most, from booking and check-in to facilities and location. Still looking for an answer? Ask us directly.
Jam berapa check-in dan check-out?What are the check-in and check-out times?
Pemesanan & PembayaranBooking & Payment
Bagaimana cara memesan kamar di Pillow Guest House?How do I book a room at Pillow Guest House?
Tekan tombol Pesan Kamar di website ini, pilih tanggal dan tipe kamar, lalu selesaikan pemesanan di halaman booking resmi kami. Anda juga bisa memesan lewat WhatsApp di +62 823-0230-5000.
Tap Book a Room on this website, choose your dates and room type, and complete your booking on our official booking page. You can also book via WhatsApp at +62 823-0230-5000.
Metode pembayaran apa saja yang diterima?What payment methods do you accept?
Saat memesan online: virtual account bank, QRIS, e-wallet AstraPay, atau bayar di gerai Indomaret dan Alfamart. Saat di hotel: tunai, transfer bank, atau QRIS di resepsionis.
When booking online: bank virtual account, QRIS, AstraPay e-wallet, or payment at any Indomaret or Alfamart store. At the hotel: cash, bank transfer, or QRIS at the front desk.
Bagaimana kebijakan pembatalan?What is the cancellation policy?
Untuk pemesanan online: pembatalan 3 hari atau lebih sebelum tanggal kedatangan tidak dikenakan biaya, pembatalan 2 hari sebelumnya dikenakan 50% dari total menginap, dan pembatalan 1 hari sebelumnya atau kurang dikenakan biaya penuh.
For online bookings: cancellations made 3 or more days before arrival are free of charge, cancellations 2 days before arrival are charged 50% of the total stay, and cancellations 1 day before arrival or later are charged in full.
Apakah harga kamar sudah termasuk sarapan?Is breakfast included?
Belum. Pillow tidak menyediakan sarapan, tetapi Kantin Bude ada tepat di sebelah dan banyak tempat makan di sekitar, seperti KFC, Pizza Hut, Burger King, Pasta Cielo, RM Torani, Bakso Sapi Asli, dan Almaz.
No. Pillow does not serve breakfast, but Kantin Bude is right next door and there are plenty of places to eat nearby, including KFC, Pizza Hut, Burger King, Pasta Cielo, RM Torani, Bakso Sapi Asli, and Almaz.
Check-in & KebijakanCheck-in & Policies
Jam berapa check-in dan check-out?What are the check-in and check-out times?
Check-in mulai pukul 14.00 dan check-out paling lambat pukul 12.00. Check-in lebih awal bisa dengan biaya tambahan: Rp200.000 mulai pukul 08.00 atau Rp100.000 mulai pukul 09.00. Hubungi kami lebih dulu untuk memastikan kamar siap. Late check-out tidak tersedia.
Check-in is from 2:00 PM and check-out is by 12:00 PM. Early check-in is available for an extra fee: IDR 200,000 from 8:00 AM or IDR 100,000 from 9:00 AM. Please contact us first so we can make sure your room is ready. Late check-out is not available.
Apa saja syarat check-in?What do I need to check in?
Tunjukkan KTP atau kartu identitas resmi, dan siapkan uang jaminan Rp100.000 per kamar.
Please show your ID card or passport and pay a deposit of IDR 100,000 per room.
Apakah anak-anak boleh menginap, dan apakah dikenakan biaya?Can children stay, and is there a charge?
Boleh. Anak di bawah 10 tahun bisa menginap gratis, tergantung postur anak. Setiap kamar menampung maksimal 2 dewasa dan 1 anak.
Yes. Children under 10 can stay free of charge, depending on their size. Each room sleeps up to 2 adults and 1 child.
Apakah tersedia extra bed?Is an extra bed available?
Ya, extra bed tersedia dengan biaya Rp110.000 per malam.
Yes, an extra bed is available for IDR 110,000 per night.
Bolehkah membawa hewan peliharaan?Are pets allowed?
Boleh, dengan syarat hewan berada di dalam kandang selama menginap.
Yes, as long as your pet stays in a cage during your stay.
Apakah boleh merokok?Is smoking allowed?
Semua kamar bebas asap rokok. Kami menyediakan ruang merokok khusus.
All rooms are non-smoking. A designated smoking room is available.
FasilitasFacilities
Apa saja fasilitas di dalam kamar?What is in the room?
Setiap kamar dilengkapi AC, TV, meja kerja, lemari, kamar mandi dalam dengan shower air panas, perlengkapan mandi, 2 botol air mineral gratis, dan Wi-Fi gratis.
Every room has air conditioning, a TV, a work desk, a wardrobe, a private bathroom with a hot shower, toiletries, 2 free bottles of mineral water, and free Wi-Fi.
Apakah ada tempat parkir?Is there parking?
Ada. Pillow punya area parkir yang luas untuk kendaraan tamu.
Yes. Pillow has spacious parking for guests' vehicles.
Apakah ada layanan laundry?Is there a laundry service?
Ada, oleh mitra laundry kami. Tanyakan tarif dan waktu pengerjaannya di resepsionis.
Yes, provided by our laundry partner. Please ask the front desk for prices and turnaround times.
Apakah ada Wi-Fi gratis?Is there free Wi-Fi?
Ada, Wi-Fi gratis tersedia di semua kamar dan area umum.
Yes, free Wi-Fi is available in all rooms and public areas.
Lokasi & KontakLocation & Contact
Di mana lokasi Pillow Guest House?Where is Pillow Guest House?
Di Jl. MT Haryono RT 30 No. 6A, Sungai Nangka, Balikpapan Selatan, tepat di sebelah Siloam Hospitals Balikpapan, di belakang Almaz Resto dan di samping KFC.
At Jl. MT Haryono RT 30 No. 6A, Sungai Nangka, South Balikpapan, right next to Siloam Hospitals Balikpapan, behind Almaz Resto and next to KFC.
Berapa jauh dari bandara dan pelabuhan?How far is it from the airport and the port?
Sekitar 15 menit berkendara dari Bandara Sepinggan dan 20 menit dari Pelabuhan Semayang. Kami tidak menyediakan antar-jemput, tetapi taksi dan ojek online mudah didapat.
About 15 minutes by car from Sepinggan Airport and 20 minutes from Semayang Port. We do not offer airport transfers, but taxis and ride-hailing services are easy to find.
Mall apa yang dekat dengan Pillow?Which malls are nearby?
Living Plaza, E-Walk (Balikpapan Superblock), dan Balikpapan Plaza.
Living Plaza, E-Walk (Balikpapan Superblock), and Balikpapan Plaza.
Bagaimana cara menghubungi Pillow?How can I contact Pillow?
WhatsApp atau telepon +62 823-0230-5000, email pillowguesthouse@gmail.com, atau Instagram dan TikTok @pillowguesthouse. Resepsionis di lobi kami bertugas 24 jam.
WhatsApp or call +62 823-0230-5000, email pillowguesthouse@gmail.com, or find us on Instagram and TikTok at @pillowguesthouse. Our front desk in the lobby is open 24 hours.
Belum menemukan jawaban yang dicari?Still haven't found what you're looking for?
Resepsionis di lobi kami bertugas 24 jam, dan kami siap menjawab lewat WhatsApp.
Our front desk in the lobby is open 24 hours, and we're happy to help on WhatsApp.